The use of our services is exclusively reserved for persons who have reached the age of 18. Gambling by minors is strictly prohibited. We conduct rigorous identity and age verification checks to ensure that no minors gain access to our platform.

Gambling should be a form of entertainment and never be considered as a means to solve financial problems. Book of the Fallen is committed to creating a safe environment that protects the well-being of players. We encourage all users to be aware of their gaming habits, always act within their financial means, and stop playing in good time if it no longer serves solely as entertainment.

To help you proactively manage your gaming behavior, we offer a range of integrated control tools:

Deposit and Loss Limits

You can set daily, weekly, or monthly caps for your deposits and your maximum losses in your account settings. These limits help you not to exceed your budget.

Session and Time Limits

To prevent you from losing track of time while playing, you can set reminders or a hard limit for the maximum duration of a session, after which you will be automatically logged out.

Time-outs and Self-Exclusion

If you need a break, you can pause your account for a short period. For a longer-term measure, we offer self-exclusion, which blocks your account for several months or permanently.

Account Closure

Users have the right to have their player account permanently closed at any time. To do this, simply contact our support team.

Watch out for possible signs of problematic gaming behavior, such as chasing losses, borrowing money to play, neglecting professional or social obligations, or feeling stress and frustration associated with gambling. Never gamble under the influence of alcohol or medication and take regular breaks.

Should you feel that you are losing control over your gaming behavior, do not hesitate to seek help. There are numerous independent organizations and counseling centers that offer confidential and professional support. Our customer service can provide you with general information about such contact points in Switzerland.

If you share your computer or mobile device with minors, it is your responsibility to restrict access to our platform. We recommend using parental control software and filtering programs to prevent children and adolescents from accessing gambling content. Always keep your access data securely locked away.

Our team is regularly trained in the principles of responsible gaming. We use appropriate procedures to identify potentially problematic behavior early and to point affected individuals to our aids and limits, without being able to give absolute guarantees for prevention.

This policy is continuously reviewed and updated as needed to ensure that we always promote the best practices for responsible gaming.